Patient Care & Visitor Guide

Visiting Hours:

General Visiting Hours:

  • 08.00 am to 09.00 am
  • 05.00 pm to 08.00 pm

ICU Visiting Hours:

  • 11.00 am to 12.00 am
  • 03.00 pm to 04.00 pm

Obtaining Information regarding a Critical Care Patient:

At Vindhya Hospitals, the pharmacy services are available 24/7. Our pharmacy ensures that all medicines are available on time. Medicines at our pharmacies are authentic and stored as per the required standards.

  • Please proceed to the Out Patient Office during the listed hours and contact the Doctor's Secretary with the patient's name.
  • Please note, in the event that the doctor is not available due to an emergency, you may be required to wait or you may be directed to another physician to receive an update on the patient's status.
  • Please note, our patients' confidentiality is of utmost importance to us and therefore you may be asked to show the Patients attender Pass and note your relationship with the patient in the register maintained in the Out Patient Department.

General Guidelines:

Please remember, children younger than 12 must be supervised by an adult, other than the patient, at all times. Alcoholic beverages are not allowed in the Hospital.

Patients' valuables such as money and jewelry should not be brought to the ward. For the safety and health of all concerned, the Hospital does not allow anyone to sleep on the floors in the waiting rooms, halls or lobbies.

In consideration of our patients' health, visitors are expected to be non-disruptive. Any visitor whose presence or behavior is disruptive to the progress of patient care will be asked to leave. Visitors may not smoke in patients' rooms or anywhere in the Hospital

Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.

Out-of-Town Visitors:

Accommodation for relatives and visitors from out-of-town is available for an additional cost on the Hospital premises (subject to availability) and at nearby Hotels. Contact Admissions Desk for additional information.

ICU, Post Angio & ICCU Visitation Policy:

To ensure the utmost care and to limit the rate of infections to our patients we have developed a policy for visitations to the 3th floor.

Visiting Hours :

11:00am to12:00pm and 4:00pm to 5:00pm (All days). Only one adult family member (18 years or older) is permitted to stay in the Waiting Lounge outside Visitation Hours. Additional seating is available in Block 1 Lobby.

You will be asked to provide the Attenders Pass to be allowed to wait in the Waiting Lounge outside the visiting hours. Only one visitor is encouraged to visit the patient. This is to ensure that we reduce the rate of infections for the severely ill patients in this ward.

Disposable Gowns:

All visitors will be required to wear a gown prior to entering the ward. This ensures that we limit the risk of infections and limit the disturbance to the ward's patients. One free disposable gown will issued by Security at the entrance of the ward based on the submission of the Attender Pass and Verification of patient admission status during visiting hours.

In the event that more than one visitor needs to see the patient, the visitors will need to take turns to visit the patient and will be required to purchase the disposable gown from the Pharmacy for Rs.100.

Night Facilities for 3 Floor Attenders (ICCU WARD):

For your health, we encourage you to go home and rest in the evening. In the event that the patient's condition deteriorates the Patient Attender identified at the time of admission will be contacted immediately. Beds and bathing accommodations cannot be provided for family members on the 3th Floor. For information regarding visitor accommodation, please contact the Admissions Department.

Floor Specific Guidelines:

Please contact a nurse before entering a room marked "Isolation" Use of cell phones is not permitted in the ward Children under age 12 are not allowed in the ward You may be asked to leave the ICU/ICCU at any time so that we can administer complex patient care, perform procedures, or deal with emergencies No Food and Drink consumption is allowed on the 3th floor Flowers are not permitted in the ward Please refrain from disruptive behavior, such as loud/inappropriate conversations or arguments.

Admission Process:

The front office staff at the reception will assist you during the admission process. They will generate a Unique Identification Number (UID) for the patient and all the medical records will be maintained and stored by the hospital for all future reference. They will also draw out an estimate and guide you for selecting the relevant category of room.

In addition, you will be required to make an advance payment. The advance shall be adjusted against the final bill at the time of discharge. Those seeking the cashless route would have to visit the insurance desk / TPA desk for the hospitalisation of the patient. The staff will escort the patient to the allotted room/bed and make you feel comfortable.

Discharge process:

Your nurse will assist you in the discharge process which may take few hours to complete the process. Once your final bill is generated, you are expected to clear your dues by paying cash or by a credit/debit card. The nurse will hand over your discharge summary and belongings (like thermometer, urinal bedpan, etc. - used during the course of your stay). She will also explain the medications you need to continue after your discharge and any other follow-up instructions. In case you need a medical ambulance to drop you at your home, then please inform your nurse and she will make the necessary arrangement.

Patient & Attendant Responsibilities

  • For keeping appointments, being on time for appointments, and calling your doctor/hospital if you cannot adhere to the appointment timing.
  • For providing complete and accurate information, including your full name, address, telephone number, date of birth, particulars of next-of-kin and insurance company/TPA/employer, past illness, and medication details wherever required.
  • For actively participating in your treatment plan and to keep your doctors and nurses informed of the effectiveness of your treatment.
  • For your valuables. Please leave your at home and only bring necessary items.
  • For treating all hospital staff, other patients and visitors with courtesy and respect; abide by the hospital rules and safety regulations; be considerate of noise levels, privacy and number of visitors; and comply with the ‘No Smoking’ policy.
  • For understanding all instructions before signing the consent forms.

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